1. Who are we?

In this Privacy Notice, references to “we” “us” “our” mean Unleash The Player Limited, a company incorporated under the laws of Companies House of the United Kingdom, under the Companies Act 2006, with Company number 16368419.

We provide Mindset, Wellbeing, Self-Development, Performance & Life Coaching services directly to individuals and organisations.

2. What information do we collect about you?

The personal information we hold about you will often come directly from you when you visit our website or join one of our programmes. This information may include the following:

• Your personal details (for example, your name, date of birth and gender)
• Your contact details (for example, your postal address, phone number and email address)
• Payment/financial details (for example, direct debit or card payments)
• Intake Forms / Coaching Notes
• Information from your digital devices, such as IP address, where the device is located, use of websites (usually via cookies), the type of device being used, operating system and how you interact with us.

3. Where do we collect information we hold about you?

Where possible, we’ll collect your personal information directly from you. However, on occasion we may collect or receive details about you from other people or companies. For example if you have been referred to us:

• The Person who has referred you

• The Agency that represents you

• The Company / Team that you work / play for

4. Why do we collect your Data and what is the Legal Basis for Processing your Data?

As Mindset & Wellbeing Coaches, we need your personal information to provide our services. We only process your data when we have a valid legal reason:

• Consent – for coaching-related or sensitive data

• Contract – when you engage our services

• Legal obligation – for compliance

• Legitimate interest – to improve our services and protect our business

Sensitive data (such as wellbeing information) is only processed with your explicit consent.

5. How long do we retain your Data for?

We will retain your personal information for as long as we have a relationship with you. Once our relationship has ended we will only retain your personal data for as long as is necessary to satisfy any legal, accounting or reporting obligations, or as necessary to resolve disputes.

• Coaching records: up to 7 years for legal and ethical reasons

• Mailing list: until you unsubscribe

• Web data: according to cookie and analytics policies

In addition, your personal information will be retained under one or more of the following:

• To maintain business records for analysis, auditing or for a limited period of time, using some of your personal information to improve the products or services we provide.
• To deal with any future complaints about the products and services we provide.
• For as long as is required by statutory authorities to meet our obligations for accounting, legal, tax and regulatory purposes.
• For as long as is required to defend or take legal action

If you would like more information about how long we will keep your personal information for, please contact us at [email protected]

6. Will you be contacted for Marketing Purposes?

Unleash The Player will only contact you for marketing purposes if you have previously agreed or if Unleash The Player is permitted under applicable law. This could be via any channel we hold contact information for you. Where that’s the case:

• We will let you know about offers and services we think you’ll like and any special offers available to you. Where appropriate these messages may be personalised using information you have previously provided us.

• We will only contact you for marketing purposes if we collected your information directly or when authorised and instructed by a third-party acting on your behalf.

• We may use the information which we collect about you to show you relevant advertising on third-party websites (e.g. Facebook or Google). This could involve showing you an advertising message where through the use of cookies, we know you have browsed our products and services. If you don’t want to be shown targeted online advertising messages from us, you can change the advertising setting on some third-party sites and some browsers to block our adverts.

• In some circumstances we may share some of your information (in a secure format) with social media companies so that they can match this to information they already hold to display messages to you about our products and services.

You can ask us at any point to stop sending you marketing, and request that your personal information is not processed for the purposes of marketing.

7. What are your rights?

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with a data protection authority

To exercise your rights, please contact us at: [email protected]

8. Cookies

Cookies and similar technologies are small text files that are placed on your device (computer, mobile phone or tablet) when you visit a website, use an app or they can be included within emails.

We use cookies to:

• Ensure website functionality

• Understand how visitors use our site

• Improve content and performance

Strictly Necessary cookies are fundamental to the running of our website and cannot be switched off, they ensure that the website works correctly and in a secure manner.

Other essential cookies are considered strictly necessary on the basis that they enable the transmission of communications over a network. These cookies do not store any personally identifiable information.

As we only use strictly necessary and communications cookies on this website, we are not required to gain your consent to place these on your devices.

You can control cookies through your browser or opt out via the cookie banner (if active). However, some parts of the site may then not work.

For more information on our cookie use visit our Cookie Policy or for more general information about cookies visit http://www.allaboutcookies.org

9. Our Privacy Notice

If you have any queries regarding our Privacy Notice, please contact us at the address below and we will be happy to discuss any query with you. Our Privacy Notice will be updated from time to time, so please check it each time you submit personal information to us or join one of our latest programmes.

Unleash The Player Limited UK, Unit 3-4 Daltongate Business Centre, Ulverston, United Kingdom LA127AJ (England)

You may also email us at [email protected] 

Additionally, we inform you that you have the right to make a complaint to your local privacy supervisory authority, the Information Commissioner's Office (ICO), when you consider that we have not treated your data in accordance with the regulations, through the web page enabled for such purposes by the corresponding Control Authority.

10. Children's Privacy

Our services are intended for individuals 16 years and older. We do not knowingly collect data from children under this age.

11. Updates to this Privacy Notice

We may update this Privacy Notice from time to time. The most recent version will always be available on this page, with the effective date at the top.

12. Contact us

If you have any questions or concerns about your personal data or this Privacy Notice, please contact us at:

Email: [email protected]

Business Name: Unleash the Player Limited, Unit 3-4 Daltongate Business Centre, Ulverston, United Kingdom, LA127AJ

Website: www.unleashtheplayer.com